The Voice of Customer Service Customer relationship management tools abound, yet let's hear it for old technology. Your voice is the most multifaceted customer service tool in your toolkit. Your voice can convey concern, care and compassion. It can alternately convey boredom, neglect or contempt.

Toy Tea aids children It was ladies only today at the fifth annual Mississauga Toy Tea. Each one, and it seemed like there were hundreds in attendance, brought an unwrapped gift or gift card for a child staying at a local shelter. The women flowed from room to room and floor to floor at the Lorne